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Knowledge Management Analyst - Global Payment

Salary undisclosed

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Responsibilities

About ByteDance
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.

Team Introduction
The Global Payment team of Bytedance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on ByteDance platforms including TikTok.

Job Responsibilities:
  • Serve as the primary point of contact for all operational aspects related to Standard Operating Protocols (SOPs), ensuring smooth execution and adherence.
  • Develop, document, and implement SOPs to drive consistency and efficiency in operations.
  • Collaborate with internal and external stakeholders, including regulatory bodies, compliance teams, and operational units, to standardize best practices.
  • Monitor and ensure compliance with industry regulations and internal policies across global operations.
  • Conduct regular reviews and updates of SOPs to align with evolving business needs and regulatory changes.
  • Analyze operational workflows and identify areas for process optimization and risk mitigation.
  • Provide training and guidance to teams on SOP adherence and implementation.
  • Act as an escalation point for operational issues related to SOP compliance, ensuring timely resolution and effective communication.
  • Work closely with Risk, Compliance, Quality Assurance, and Automation teams to enhance operational effectiveness.
Qualifications

Minimum Qualifications:
  • Exceptional analytical and problem-solving skills.
  • Proven experience in managing cross-functional collaborations and driving process improvement.
  • Ability to work in a fast-paced, global environment with multiple stakeholders.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Preferred Qualifications:
  • Bachelor degree in finance or economics related majors.
  • 2+ years of experience in operational process management, SOP development or a related field within financial services.
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.