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Customer Service Officer

RM 1,700 - RM 3,000 / month

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**Location**: KLIA1 & KLIA2 (Candidates must live within 30 minutes from the airport)

**Job Description**:

**Customer Service**:

- Greet customers warmly at the counter.

- Build positive relationships and provide excellent service.

**Communication**:

- Handle WeChat and WhatsApp inquiries before and after rentals to ensure smooth vehicle returns.

**Language**:

- Must speak English and mandarin (90% of customers are tourists).

**Booking & Document Management**:

- Check bookings, create reservations, rental agreements, and invoices.

- Organize and manage documents for easy access.

**Vehicle Inspection & Care**:

- Inspect vehicles for any damage before and after rentals.

- Report any maintenance issues to management.

- Ensure vehicles are clean and refueled.

**Shuttle & Delivery**:

- Coordinate vehicle drop-offs and deliveries (e.g., interstate locations and KLIA2).

**Administrative Support**:

- Perform basic office tasks to help the team run smoothly.

**Flexibility**:

- Assist with other duties as assigned by the supervisor.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM3,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Required)

License/Certification:

  • D /DA License (Required)