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Tech Support LI

Salary undisclosed

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Position Responsibilities

  • Provide first-level support to resolve customer or internal technical issues via ticketing systems.
  • Troubleshoot and resolve basic issues related to database SQL queries, PHP scripts, and other system components.
  • Assist in identifying and escalating unresolved issues to higher-level support teams.
  • Monitor system performance and report anomalies.
  • Perform routine system checks and data analysis to ensure smooth operation.
  • Document technical issues and solutions for future reference.
  • Collaborate with development teams to provide insights on user-reported issues.