
Senior Manager of Digitalisation and Transformation (Strategy and Execution)
RM 15,000 - RM 18,000 / month
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- Customer Journey
- Optimise the end-to-end customer solar journey, from initial engagement through installation and beyond, by implementing innovative digital tools and streamlined processes.
- Transform internal operations through the integration of advanced digital systems, focusing on areas such as CRM enhancement, supply chain management, project coordination, and financial process automation.
- Drive an efficient, painless and fast licensing application journey for our customers, while ensuring a high compliance rate.
- Employee Journey
- Elevate the employee experience by introducing and managing digital solutions for seamless onboarding, continuous learning, performance management, and internal communication.
- Internal Operations
- Establish a data-driven culture by developing a centralised data warehouse, implementing business intelligence tools, and creating predictive models to inform strategic decision-making across all departments.
- Innovation through AI. Identify opportunities for AI to solve complex business problems, enhance decision-making, and create new value streams. Stay abreast of the latest AI trends and technologies, evaluating their potential impact on the business and spearheading pilot projects to test new ideas.
- Collaborate with cross-functional teams and external partners to ensure the successful adoption of new technologies and processes, fostering a culture of innovation and continuous improvement throughout the organisation.
- Team Management
- Develop and implement strategic plans for the Digitalisation and Licensing Operations team, setting Goals, Priorities, Execution Plan, and Resources Required (GPERs) aligned with company objectives.