OPERATION EXECUTIVE

Job Summary: The Operation Executive is responsible for ensuring smooth daily operations, coordinating with various departments, and enhancing overall efficiency. This role involves overseeing workflow, addressing operational challenges, and maintaining service quality standards to optimize guest satisfaction and business performance. Key Responsibilities: 1. Operational Management Oversee daily operational activities to ensure efficiency and effectiveness. Monitor and support front office, housekeeping, and maintenance teams to maintain service standards. Assist in implementing Standard Operating Procedures (SOPs) for improved workflow. Ensure compliance with safety and regulatory guidelines. 2. Guest Experience & Customer Service Address guest inquiries, concerns, and complaints professionally and promptly. Work closely with the Front Office and Housekeeping teams to ensure seamless guest experiences. Ensure that guest feedback is analyzed and used to improve operations. 3. Staff Coordination & Training Coordinate with different departments to ensure proper staffing levels. Assist in staff scheduling and shift management. Support training programs to enhance staff performance and service quality. 4. Inventory & Resource Management Oversee inventory control for operational supplies and equipment. Ensure that resources are utilized efficiently and cost-effectively. Monitor maintenance requests and follow up on timely completion. 5. Reporting & Administrative Tasks Prepare operational reports and performance analysis. Assist in budgeting and cost management initiatives. Document incidents, operational challenges, and proposed solutions. Qualifications & Requirements: Diploma or Degree in Business Administration, Hospitality, or a related field. Minimum of 2 years of experience in operations, preferably in hospitality or property management. Strong organizational, problem-solving, and leadership skills. Ability to multitask and work under pressure in a fast-paced environment. Proficiency in Microsoft Office and operational management software. Excellent communication skills in English and Bahasa Malaysia. Willingness to work flexible hours, including weekends and public holidays. Key Performance Indicators (KPIs): Efficiency in daily operations and task completion. Guest satisfaction and service quality scores. Cost control and resource optimization. Team coordination and staff productivity. Adherence to SOPs and operational guidelines. Salary & Benefits: Competitive salary based on experience. Performance-based incentives. Medical and insurance coverage. Career development and training opportunities. Staff discounts and additional perks.