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1. Handle customer inquiries professionally and efficiently, providing accurate information and solutions. 2. Maintain a positive and professional demeanor while interacting with customers, ensuring their needs are met promptly. 3. Collaborate with team members to resolve customer issues and improve service delivery. 4. Ensure proper documentation and follow-up for customer requests. 5. Utilize MS Office tools to manage customer interactions and maintain records. 6. Contribute to creating a positive customer experience and upholding company standards.