Operation Executive

Client Order Management:

• Upon receiving client inquiries, check the availability of manpower to assess if the order can be fulfilled within the required time frame.

• If unable to fulfill the client's order on time, communicate directly with the Sales Personnel to resolve issues.Shipment Coordination:

Logistics and Supply Chain Coordination:

• Manage flight and client activities, including planning, scheduling, and tracking shipments.

• Ensure proper handling, storage, and transportation of goods in line with company standards.

• Work with third-party suppliers, vendors, and carriers to ensure seamless operations and timely delivery.

Quality and Delivery Planning:

• Establish a Quality Plan or Control Plan to ensure operations meet necessary standards and client expectations.

• Develop a Daily Delivery Plan and issue instructions to Operators to carry out tasks according to established timelines and quality standards.

• Address client complaints promptly and work towards a resolution.

Communication and Coordination:

• Maintain effective communication with both internal teams and external stakeholders to ensure smooth execution of tasks.

• Collaborate with other departments to address any issues that might disrupt scheduled operations.

• Assist the admin department with any inquiries related to OBC operations.

Documentation and Reporting:

• Prepare and maintain operational reports.

• Ensure all documentation related to operations, shipments, and logistics is accurate and up-to-date.

• Provide regular updates and reports to management on operational performance and improvements.

• Record training as per the Training Procedure, ensuring all records are up-to-date and compliant.

Other Tasks:

• Perform additional duties as assigned by management to support overall operations.

Education:

• SPM, Diploma, Degree, or higher qualification in a relevant field.

  Experience & Skills:

  • No prior experience required. Fresh graduates and college students are welcome to apply.
  • Fast learning ability and strong adaptability to new situations.
  • A basic understanding of logistics and courier operations is a plus, but not required.
  • Strong communication skills (both written and verbal) in Mandarin and English.
  • Ability to handle time-sensitive shipments and manage tasks effectively.

    Teamwork & Collaboration:

    • Enjoys working both in a team and independently.
    • Able to collaborate effectively with colleagues to ensure smooth operations.

      Work Flexibility:

      • Available to work on weekends and outstation trips as required.

        Stress Management:

        • Able to work well under pressure, particularly during busy periods or tight deadlines.

          Attributes:

          • Positive attitude, responsible, and proactive.
          • Target-driven and capable of meeting deadlines in a fast-paced environment.
          • Willing to undergo training and improve skills in operational processes.

            Compensation:

            • Basic salary: RM3500 - RM4500 (subject to experience and performance).

• EPF
• SOCSO
• Annual and medical leave shall be in accordance with the prevailing Labour Law.
• Subsidies
• Commissions