Customer Service - Work from Home
- Full Time, remote
- Ubase Asia Sdn Bhd (Formerly Known As Globee Services Sdn Bhd)
- Taman Tun Dr Ismail, Malaysia
UBASE Asia Sdn Bhd is a subsidiary of UBASE, Inc., a leading business process outsourcing (BPO) company based in South Korea. UBASE Asia is known for delivering exceptional customer and business process management solutions, serving as an integral part of its parent company’s global network. With a strong commitment to innovation, operational excellence, and high-quality service, UBASE Asia supports various industries, including telecommunications, e-commerce, and finance. The company values employee engagement and continuous development, creating a dynamic work environment that fosters talent and contributes to overall growth.
Responsibilities:
- Provide customers with high-quality business consulting services and help customer solve problems via chat.
- Continue to follow up key customers or key issues and provide reasonable and effective solutions to improve customer satisfaction.
- Communicate with users to maintain daily customer relations and provide efficient and professional services.
- Actively participate in team suggestions and be able to make certain suggestions and optimizations.
- Handle inbound calls, live chat, and other service methods.
- Provide accurate, valid, and comprehensive information.
- Follow communication procedures, guidelines and policies.
- Support other business units with customer liaison and documenting requests.
Requirements:
- Open to Malaysians only.
- Do have experience as a Customer Support or similar customer service role for at least 1 year.
- Familiarity with Crptocurrency, Block Chain, KYC, or the Banking industry is a plus,
- Excellent communication, coordination and problem-solving skills.
- Able to do multi-tasking and patience when handling tough cases,
- Must be able to work in rotational shifts.
- Have a strong ability to learn quickly and self-motivation, strong resistance to pressure, and strong sense of responsibility.
- Candidate must be fluent in both English and Hindi as the role requires candidate to deal with global/local customers.
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM3,450.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance
- Work from home
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Application Question(s):
- Are you able to work in 24/7 rotational shifts?
- How much is your expected salary?
- How long is your notice period?
Experience:
- customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
Work Location: In person
Expected Start Date: 04/02/2025