Customer Service Executive| Digital Banking | English Speaker| Up to 3k|
Job Summary:
A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.
Job Description:
1.Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly
Job Types: Full-time, Contract, Fresh graduate, Student job
Pay: RM2,500.00 - RM4,000.00 per month
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Opportunities for promotion
- Vision insurance
Supplemental Pay:
- Commission pay
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person