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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Support - L3 (Payment Team)

Salary undisclosed
Checking job availability...
Original
Simplified
Job Description
  • Handling day-to-day merchant or user inquiries in the ticketing system and replies on payment or any inquiries related to payment issues.Working closely with the Customer Support teams to ensure the case is resolved.
  • Routine checking on payment status and QR Manual Refund to ensure that all payments and refunds are within the right timing and flow.
  • To raise in an occasion whereby issue arise and act as the focal point of contact with the technical team for payment channel integrations.
  • To liaise with related stakeholders to understand further on issues and product related issue.
  • Supervising on payment maintenance by ensuring all maintenance informed by the 3PP is updated accordingly.
  • Maintaining the SOP for L3 Payment and update them accordingly to ensure that new information is streamlined accordingly as well as documenting payment processes and FAQs and work on continuous process improvement.
  • Manage payment channels, handle payment-related records and reports.
  • Work on UAT and develop new payment channels.

Requirements
  • Preferable 1-2 years working experience in e-commerce or e-wallet industry.
  • Strong communication skills in email, face-to-face conversation and remote discussion.
  • Good in excel & reporting skill. (Note : Basic excel skills such as vlookup, pivot table, data sorting, reporting skills such as data analysis and data interpreting).
  • Strong logical thinking and problem-solving skills at all times.
  • Good team player, positive attitude and eager to learn.
  • Driven and motivated.
Job Description
  • Handling day-to-day merchant or user inquiries in the ticketing system and replies on payment or any inquiries related to payment issues.Working closely with the Customer Support teams to ensure the case is resolved.
  • Routine checking on payment status and QR Manual Refund to ensure that all payments and refunds are within the right timing and flow.
  • To raise in an occasion whereby issue arise and act as the focal point of contact with the technical team for payment channel integrations.
  • To liaise with related stakeholders to understand further on issues and product related issue.
  • Supervising on payment maintenance by ensuring all maintenance informed by the 3PP is updated accordingly.
  • Maintaining the SOP for L3 Payment and update them accordingly to ensure that new information is streamlined accordingly as well as documenting payment processes and FAQs and work on continuous process improvement.
  • Manage payment channels, handle payment-related records and reports.
  • Work on UAT and develop new payment channels.

Requirements
  • Preferable 1-2 years working experience in e-commerce or e-wallet industry.
  • Strong communication skills in email, face-to-face conversation and remote discussion.
  • Good in excel & reporting skill. (Note : Basic excel skills such as vlookup, pivot table, data sorting, reporting skills such as data analysis and data interpreting).
  • Strong logical thinking and problem-solving skills at all times.
  • Good team player, positive attitude and eager to learn.
  • Driven and motivated.
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
View Company