Customer Care Assistant
RM 2,000 - RM 2,500 / month
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At Dreams Language Academy, we believe that all employees are our strongest asset as they are part and parcel of our success. We are seeking dynamic, dedicated and self-motivated candidates.
Job scope :
- Respond to customer inquiries via email, phone, or chat promptly and professionally.
- Provide personalized consultation and counseling to students to guide their learning journey.
- Identify students’ current knowledge levels and recommend suitable classes or programs.
- Continuously improve customer experience based on feedback from students and parents.
- Collect Google reviews and other feedback to improve company services.
- Administrative Support
- Manage Zoom availability and schedule classes for both students and part-time
- instructors.
- Ensure recorded classes are uploaded to the company website and accessible to all students.
- Assist new students in downloading, create account and using educational apps, and
- facilitate book orders.
- Prepare and issue invoices, record payments, and update the system with accurate payment details.
- Blast promotional campaign programs to current students through various communication channels.
- Assist part-time instructors/teacher in resolve inquiries or any issues efficiently.
- Consult and advise students considering leaving the program, aiming to retain them through effective communication and solutions.
- Support students’ onboarding process to ensure smooth transitions into the learning environment.
- Support any ad-hoc task request by management from time to time.
Job requirement :
- Degree holder
- At least 1-2 years of related working experience.
Candidate :
- Fast learner
- Mature candidate with high initiative, possess positive attitude and self-motivated team player
- High level of integrity drives and result oriented.
- Able to work independently with minimum supervision.
- Good command of written and spoken of English and Bahasa Malaysia.
- Proficient in Microsoft Office applications such as Microsoft Excel and Words.
Benefits:
- Professional development
- Japanese language courses for team
Job Type: Full-time
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Education:
- Bachelor's (Preferred)
Experience:
- Administration: 1 year (Required)
Application Deadline: 03/29/2025
Expected Start Date: 04/14/2025