
Customer Service Specialist
RM 2,200 - RM 3,000 / month
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ROLE AND RESPONSIBILITIES
- General enquiries, emails & replies
- Order processing
- Answering customers’ calls and provide accurate information about products and services, taking input of issues and company redressal thereof
- Maintaining records of transactions and interactions
- Handling complaints from customers
- Identify and resolve customer’s problems and complaints by selection the best solution
- Ensure the maximum of customer satisfaction
- Needs to handle the proposal for customers
- Ensure the outstanding orders will be followed-up
- Responsible for implementing and maintaining image standards and expectations as directed by CEO
- Assist in the preparation of other processes as and when assigned/required by the Supervisor
- Ad-hoc Task
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Candidate must possess a least a SPM
- Candidates with higher qualifications (Diploma/Degree) will be looked upon preferably.
- Basic computer skills
- Proficient in Microsoft Office Suite
- Fresh graduate encourage to apply
PREFERRED SKILLS
- Able to communicate fluently in Bahasa Malaysia and English
- Good inter-personal and communication skills, able to work multi-task, meet tight deadline and independent.
- Knowledge of customer service practices
- Experience in mediation and conflict resolution techniques
- Exceptional verbal, written and presentation skills
- Negotiation skills
BENEFIT
- Free Face Mask
- Increment after Probation
- Annual Increment
- Job Promotion
- Annual Bonus
- Contribution of EPF, Socso, EIS
- Panel Clinic
- Training will be provided
- Work-life balance
Job Type: Full-time
Pay: RM2,200.00 - RM3,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Professional development
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Senai: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Bahasa (Required)
- English (Required)
Location:
- Senai (Preferred)
Willingness to travel:
- 25% (Preferred)