Customer Service Executive (Mandarin Proficiency)
The Customer Service is responsible for ensuring customer satisfaction across all touchpoints. Your main responsibility is to attend live chats, Wechat especially, WhatsApp messages, emails, and phone calls.
Your Responsibilities
1. Attend to all inquiries from multiple channels and ensure correct information is provided to all customers.
2. Handling administrative support such as data entry, assist customers to keep track order, liaise with the courier service.
3. Resolve problems by clarifying customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
Requirements
1. Fresh graduates are encouraged to apply. Training will be provided
2. Proficient in English, Mandarin and Bahasa Malaysia.
3.Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
4. Require to communicate with mandarin speaking customers and HQ.
5. Able to communicate effectively and professionally.
6. Advanced analytical, problem-solving, negotiation skills.
7. Familiar with MS Excel and Word application.
8. Hardworking, possess initiative, and a strong sense of responsibility.
9. A good team player, team management, and team motivation.
10. 2 shifts; Morning 9 am-6 pm, afternoon 1 pm-10 pm, 5 days/week.
Career Growth:
1. Every candidate has the opportunity to be promoted from Executive > Senior Executive > Team Leader > Assistant Manager > Manager.
2. Annual appraisal for increment and awards.
Job Type: Full-time
Pay: RM2,000.00 - RM2,200.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Application Question(s):
- Ability to use MS Excel and Word
Education:
- Malaysian Special Skills Certificate (Preferred)
Language:
- Mandarin (Required)
- Bahasa (Preferred)
Expected Start Date: 03/17/2025