Front Office Associate

1) He/she must be able to build good rapport with the customers and greet the customers when they enter the office overall building a strong relationship with the customers. 2) Handle customer requests promptly. 3) It is the duty of a front office associate to keep a record on people who have come to the office. Maintain records of their queries /feedback. 4) Handling cash and also maintaining account records are one of the duties of front office associate. 5) Calling customers and confirming appointment is one of the duties of Front office Associate. 6) To effectively work the front desk and property management system, taking reservations, checking guest in/out of the hotel and handling all guests requests. 7) Responsible for all front desk procedures and policies. 8) Be actively involved in the sales & marketing efforts. 9) Effectively handle accounting & cash handling duties. 10) Attend, and participate in all required meetings. 11) Develop a thorough knowledge of the changing room rates, room locations and types of rooms. 12) Act as concierge when needed. 13) Drive Hotel Shuttle. 14) Always keep in mind the safety and security of the hotel’s guests, their belongings, as well as coworkers. 15) Maintain proper key control. 16) Inventory front desk supplies, replenishing as necessary, documenting what needs to be ordered. 17) Effectively communicate with coworkers in all departments. 18) Work as a team with all staff.