
Network Support Engineer
RM 2,500 - RM 2,999 / month
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MAIN ACCOUNTABILITIES To ensure the network services provided to client is always up and running. Ensure incident tickets are responded and updated properly, resolved in a shortest time as possible within the SLA. Provide technical support and services in resolving complex network issues. Notify the management and related parties for high profile issues. To make sure all links and network devices are at optimum performance. Liaise, coordinate and be involved in projects on service improvement and optimization Receive escalation from Tier-1/2 on network outages Conduct network audit to ensure maximum network performance/uptime To monitor, manage & generate monthly report to client REQUIREMENTS Prefer Degree or equivalent in Computer Science/Telecommunications/Networking or other related areas. Prefer >1 years’ experience in network connectivity, network security and wireless network industry. Able to work on standby on-call and over weekend and public holiday if required Proficient in written and oral English and Bahasa Malaysia.