Internship

PRIMARY DUTIES AND RESPONSIBILITIES: • Handle customer inquiries, providing timely and accurate information regarding bookings, rates, and services. • Address customer concerns, issues and requirements during the booking ensuring a high level of customer satisfaction. • Open job entries in the Sovy system, inputting relevant details accurately. • Coordinate with planners to ensure efficient scheduling of jobs and update the system accordingly. • Create detailed and accurate cost sheets for each job entry, including all relevant charges and adhoc charges are included • Collaborate with different departments to gather cost-related information. • Ensure that quotations are available and updated in the system. • Work closely with the sales team to provide accurate quotation to customers. • Maintain regular communication with planners to stay updated on job status and changes. • Update customers promptly with truck/container details after planner updates in the Sovy system. • Close job entries in the Sovy system once all services are completed and verified. • Verify that all relevant details are accurately recorded before closure. • Close cost sheets after incorporating all applicable charges. • Generate invoices in the Sovy system, ensuring accuracy in billing details and closed (Send To) in sovy system. • Closed Job Entry in sovy system. • Ensure that the operations team submits an Incident Report (IR) in the event of any issues related to unfulfilled customer shipments or damages • Performs other related duties as assigned and ad-hoc tasks as per requested by Superior.