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Customer Service Cum Florist

RM 2,500 - RM 3,000 / month

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We are looking for a passionate and customer-oriented Customer Service cum Florist to join our team at our florist retail shop in Kuala Lumpur. The ideal candidate will handle both online and offline customer service while assisting in floral arrangements. A background or knowledge in floristry is a plus, but a willingness to learn is equally valued.

Key Responsibilities:

  • Provide exceptional customer service in-store, online, and via phone, addressing inquiries and assisting with purchases.
  • Manage online orders, respond to customer messages, and coordinate deliveries efficiently.
  • Offer recommendations on floral products based on customer preferences and occasions.
  • Assist in floral arrangement, bouquet wrapping, and display maintenance.
  • Maintain cleanliness and organization of the shop, ensuring flowers are fresh and well-presented.
  • Process payments, manage POS systems, and handle cash transactions.
  • Support marketing and promotional activities, including social media engagement.
  • Handle customer feedback and resolve issues professionally.

  • Prior experience in customer service, retail, or a florist-related field is an advantage.
  • Passion for flowers and willingness to learn floral arrangement techniques.
  • Strong communication and interpersonal skills.
  • Basic knowledge of online order processing and social media platforms.
  • Ability to work in a fast-paced retail environment, including weekends and public holidays.
  • Creative, detail-oriented, and customer-focused attitude.
  • Supportive and a good team player.
  • Working Location: Pavilion Kuala Lumpur
  • Monthly engagement activities.
  • Medical Benefits
  • Dental/ Optical Claim
  • Additional Leave
  • Company Events