
Customer Relationship Manager (Mandarin Speaker)
RM 5,000 - RM 6,000 / month
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- Act as the key point of contact between Golden Point and its clients, ensuring smooth communication and collaboration.
- Anticipate client needs and challenges, providing effective solutions to enhance their experience.
- Design and implement customized strategies to improve client satisfaction and drive long-term engagement.
- Conduct regular assessments of client accounts to uncover new business opportunities and mitigate potential risks.
- Keep thorough records of client interactions, feedback, and key activities for future reference.
- Deliver clear and timely reports on client progress, satisfaction levels, and performance insights.
- Previous experience in client relations, account management, or a similar role.
- Strong problem-solving abilities and a client-focused mindset.
- Excellent communication and interpersonal skills to build and maintain professional relationships.
- Ability to analyze client data and make informed strategic recommendations.
- A proactive and detail-oriented approach to managing client interactions.
- Transportation allowance
- Meal allowance
- Performance bonuses
- Specific salary negotiable.