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Mandarin Customer Support Specialist

RM 3,000 - RM 5,000 / month

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  • Strong communication skills, patience, and a customer service mindset.
  • Basic knowledge of cryptocurrency and blockchain is a plus.
  • Proficiency in social media, online chat tools, and office software.
  • Bilingual proficiency in English and Chinese is preferred.
  • Willingness to work in shifts, including nights and weekends.
  • Strong teamwork skills and ability to work under pressure.
  • Provide high-quality service by responding to customer inquiries via online chat and email Only
  • Handle customer issues related to transactions and ensure customer satisfaction.
  • Record and organize customer feedback to help optimize service processes.
  • Maintain customer relationships and enhance user retention.
  • Managed customer complaints and urgent situations, escalating them when necessary.
  • Competitive salary with performance-based bonuses.
  • Flexible work arrangements, Hybrid work model.
  • Industry training and career development opportunities.
  • Friendly team environment with promising career growth.
  • Complimentary snacks and soft drinks.
  • Quarterly team-building activities.
  • Shift allowances.
  • Transportation allowances.
  • Medical reimbursement.