
Mandarin Customer Support Specialist
RM 3,000 - RM 5,000 / month
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- Strong communication skills, patience, and a customer service mindset.
- Basic knowledge of cryptocurrency and blockchain is a plus.
- Proficiency in social media, online chat tools, and office software.
- Bilingual proficiency in English and Chinese is preferred.
- Willingness to work in shifts, including nights and weekends.
- Strong teamwork skills and ability to work under pressure.
- Provide high-quality service by responding to customer inquiries via online chat and email Only
- Handle customer issues related to transactions and ensure customer satisfaction.
- Record and organize customer feedback to help optimize service processes.
- Maintain customer relationships and enhance user retention.
- Managed customer complaints and urgent situations, escalating them when necessary.
- Competitive salary with performance-based bonuses.
- Flexible work arrangements, Hybrid work model.
- Industry training and career development opportunities.
- Friendly team environment with promising career growth.
- Complimentary snacks and soft drinks.
- Quarterly team-building activities.
- Shift allowances.
- Transportation allowances.
- Medical reimbursement.