Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Executive

RM 3,000 - RM 4,500 / month
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Social Media Customer Service: Respond to customer inquiries through direct messages, comments, and tags on social media platforms such as Instagram, TikTok, and Facebook.

Monitor and engage with comments on posts, reels, and TikTok videos to maintain a positive brand presence and enhance customer engagement.

Collaborate with the marketing team to ensure customer interactions align with the brand's tone, voice, and ongoing campaigns.

Marketplace Customer Service: Handle customer inquiries, questions, and concerns through online marketplace platforms like Shopee, TikTok Shop, and Lazada chat features.

Resolve issues related to orders, such as tracking, delivery, refunds, and exchanges in a timely and efficient manner.

Provide product recommendations, answer customer queries, and guide customers through the purchasing process to ensure a smooth shopping experience.

Review and Feedback: Monitor and respond to customer reviews and ratings across marketplace platforms, addressing both positive and negative feedback.

Address negative reviews proactively by providing solutions to resolve customer dissatisfaction and improve brand perception.

Report recurring customer issues or common complaints to the relevant teams to facilitate continuous improvement in products and services.

General Customer Support: Maintain a customer-first mindset while managing inquiries and providing assistance across various platforms.

Accurately record and categorize customer feedback to identify trends and potential opportunities for improvement in services or products.

Escalate complex or unresolved issues to senior team members or managers for further investigation and resolution.

  • A minimum of bachelor’s degree in business administration, Communications, Marketing, or a related field.
  • Relevant work experience may be considered in lieu of formal education.
  • 1-2 years of experience in customer service, preferably in an e-commerce or retail environment.
  • Experience in handling inquiries on social media platforms (Instagram, Facebook, TikTok) and marketplace platforms (Shopee, Lazada, TikTok Shop) is a plus.
  • Strong written and verbal communication skills with an ability to communicate clearly and professionally.
  • Proficiency in using social media and marketplace platforms for customer engagement.
  • Knowledge of customer service software and tools (e.g., CRM, live chat platforms).
  • Excellent problem-solving and conflict resolution skills.
  • Ability to manage multiple inquiries simultaneously and prioritize tasks efficiently.
  • Strong attention to detail, especially in tracking orders, resolving issues, and responding to feedback.
  • Positive, customer-first attitude with a commitment to providing exceptional service.
  • Ability to handle stressful situations and customer complaints with patience and professionalism.
  • Good time management and multitasking skills.
  • Ability to work independently as well as in a team environment.
  • Basic knowledge of Microsoft Office Suite (Excel, Word, etc.) or equivalent software.
  • Experience with online marketplaces and familiarity with order management systems (especially Shopee, Lazada, TikTok Shop) is an advantage.
  • Fluency in English and Bahasa Malaysia is typically required. Additional language proficiency may be beneficial, depending on the market.

Employees Provident Fund (EPF)

Social Security Organization (SOCSO)

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