Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Client Management Specialist/Executive (Strategic Partnership)

RM 2,800 - RM 5,000 / month
Checking job availability...
Original
Simplified

Job Brief

We are looking for a proactive and highly ambitious Client Management Specialist/Executive (Strategic Partnership) who will handle our client accounts. You will build and maintain a strong relationship with clients, be the lead point of contact for all key client matters, anticipate the client's needs, ensure targets for the client are met, and help the client to succeed.

Key Responsibilities:

1. Client Engagement

  • Build and maintain strong relationships with clients through regular communication, ensuring they feel valued and supported.
  • Regularly communicate with clients via phone, email, and in-person meetings to address queries, concerns, and feedback.
  • Serve as the main point of contact for client inquiries, resolving issues efficiently and effectively.

2. Problem Resolution

  • Investigate and troubleshoot client complaints or problems, working collaboratively with internal teams to ensure prompt resolution.
  • Escalate complex issues to the appropriate departments and follow up to ensure resolution.
  • Monitor client satisfaction levels and take proactive measures to prevent recurring issues.
  • Maintain a proactive approach to addressing client concerns, seeking to exceed expectations in problem resolution.

3. Product Knowledge

  • Develop a deep understanding of our company's products, services, and offerings to provide comprehensive assistance to clients.
  • Educate clients about new features, products, and services that could benefit their business or organization.
  • Provide training and resources to help clients maximize the value they derive from the company's offerings.

4. Collaboration

  • Collaborate with internal departments, including sales, IT support, and operations, to ensure a seamless client experience throughout their journey.

5. Upselling and Cross-Selling

  • Identify opportunities for upselling and cross-selling additional products or services to existing clients based on their needs and preferences.

Requirements:

  • Experience in account management, retail procurement or project management in the fields of e-commerce
  • Experience with online marketing/ merchandising is a plus
  • Bachelor’s degree in E-Commerce/ Business Administration Management/ Marketing/ Finance is preferred
  • Fluent and proficient in English language, Mandarin will be an added advantage
  • Minimum 1- 2 years experience in eCommerce Compulsory criteria in eCommerce knowledge.

Job Type: Full-time

Pay: RM2,800.00 - RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Ability to commute/relocate:

  • Puchong: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Key Account Support: 1 year (Required)