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Customer Support Representative

RM 2,500 - RM 2,999 / month

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We are looking for an experienced Customer Support Representative to provide exceptional support and resolve customer inquiries across multiple channels. You will play a key role in ensuring positive customer experiences, handling issues, and offering solutions. A key aspect of the role involves gathering customer feedback through surveys and questionnaires to assess satisfaction and identify areas for improvement, or f2f meeting. By working closely with internal teams, you will help drive continuous service improvement and contribute to building lasting relationships with our customers. 1. Respond promptly and professionally to customer inquiries via phone, email, or chat. 2. Resolve complex customer issues and provide effective solutions in a timely manner. 3. Use customer feedback, including surveys and questionnaires, to identify areas for improvement and drive service enhancements. 4. Maintain accurate and up-to-date records of customer interactions, issues, and resolutions. 5. Collect, analyze, and report customer satisfaction data to management for continuous improvement. 6. Follow up with customers to ensure full resolution of their inquiries and a positive experience. 7. Collaborate with internal teams to address and resolve customer concerns and improve service processes.