J268-Retail Operations Executive
RM 3,500 - RM 3,500 / month
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J268-Retail Operations Executive
Petaling Jaya, Selangor
RM3,000 - RM3,500 Per Month
Requirements
- A Bachelor's degree in Hospitality or experience managing retail attractions is a plus.
- Able to speak in English and Mandarin.
- Fresh graduates are welcome to apply.
- Proven ability to collaborate effectively with a team while owning specific areas of responsibility.
- Experience in organizing and executing team-building or corporate events is an advantage.
- Willingness to work hands-on and adapt to a playful, energetic environment (even a paint blast facility).
- Tech-savvy, with the ability to manage equipment, troubleshoot software, and quickly pick up new systems.
- Strong interpersonal and conflict-resolution skills, with the ability to manage interactions with customers and staff professionally.
- Confident in managing large groups, including families and children, in an engaging and safe manner.
- Strong sense of urgency and demonstrated ability to work independently.
Responsibilities
- Maintain a guest-centric culture that consistently exceeds customer expectations.
- Assist the Operations Manager in overseeing service quality, operational efficiency, guest satisfaction, and compliance with standards.
- Ensure the facility is clean, safe, and visually appealing at all times.
- Handle cashier duties in adherence to Standard Operating Procedures (SOPs), including accurate cash handling, payment processing, and reconciliation.
- Manage inventory levels and coordinate timely supply orders with the Logistics team.
- Assist the Operations Manager in planning, organizing, and executing team-building activities, ensuring engaging customer experiences.
- Leverage critical thinking and problem-solving skills to address challenges effectively.
- Complete comprehensive cross-training across all roles to support the operations team when required.
- Collaborate with the marketing and sales teams to execute promotions, seasonal events, and holiday campaigns to attract customers.
Core Values to Embody:
- Positivity: Inspire enthusiasm and foster a welcoming environment.
- Responsibility: Lead by example and take ownership of challenges and solutions.
- Fun: Ensure a lively and engaging atmosphere for customers and team members.
Job Types: Full-time, Permanent
Pay: Up to RM3,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Supplemental Pay:
- Yearly bonus
Education:
- Bachelor's (Required)
Experience:
- Retail management: 2 years (Required)
Language:
- Mandarin (Required)
Work Location: In person