Epicareer Might not Working Properly
Learn More

J268-Retail Operations Executive

  • Full Time, onsite
  • Agensi Pekerjaan VR Excellent (M) Sdn Bhd
  • Petaling Jaya, Malaysia
RM 3,500 - RM 3,500 / month

Checking job availability...

Original
Simplified

J268-Retail Operations Executive

Petaling Jaya, Selangor

RM3,000 - RM3,500 Per Month

Requirements

  • A Bachelor's degree in Hospitality or experience managing retail attractions is a plus.
  • Able to speak in English and Mandarin.
  • Fresh graduates are welcome to apply.
  • Proven ability to collaborate effectively with a team while owning specific areas of responsibility.
  • Experience in organizing and executing team-building or corporate events is an advantage.
  • Willingness to work hands-on and adapt to a playful, energetic environment (even a paint blast facility).
  • Tech-savvy, with the ability to manage equipment, troubleshoot software, and quickly pick up new systems.
  • Strong interpersonal and conflict-resolution skills, with the ability to manage interactions with customers and staff professionally.
  • Confident in managing large groups, including families and children, in an engaging and safe manner.
  • Strong sense of urgency and demonstrated ability to work independently.

Responsibilities

  • Maintain a guest-centric culture that consistently exceeds customer expectations.
  • Assist the Operations Manager in overseeing service quality, operational efficiency, guest satisfaction, and compliance with standards.
  • Ensure the facility is clean, safe, and visually appealing at all times.
  • Handle cashier duties in adherence to Standard Operating Procedures (SOPs), including accurate cash handling, payment processing, and reconciliation.
  • Manage inventory levels and coordinate timely supply orders with the Logistics team.
  • Assist the Operations Manager in planning, organizing, and executing team-building activities, ensuring engaging customer experiences.
  • Leverage critical thinking and problem-solving skills to address challenges effectively.
  • Complete comprehensive cross-training across all roles to support the operations team when required.
  • Collaborate with the marketing and sales teams to execute promotions, seasonal events, and holiday campaigns to attract customers.

Core Values to Embody:

  • Positivity: Inspire enthusiasm and foster a welcoming environment.
  • Responsibility: Lead by example and take ownership of challenges and solutions.
  • Fun: Ensure a lively and engaging atmosphere for customers and team members.

Job Types: Full-time, Permanent

Pay: Up to RM3,500.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Supplemental Pay:

  • Yearly bonus

Education:

  • Bachelor's (Required)

Experience:

  • Retail management: 2 years (Required)

Language:

  • Mandarin (Required)

Work Location: In person