Network Operation Center (NOC) Manager
RM 5,000 - RM 10,000 / month
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Job Descriptions:
- Oversee 24/7 NOC operations, monitor client systems, and implement incident management processes to meet SLAs.
- Manage and mentor NOC engineers across shifts, provide training, and set KPIs to improve team performance.
- Utilize ticketing systems for workflow and documentation while performing RCA and post-incident reviews.
- Implement and manage network monitoring tools (NMS), automation systems, and log management for performance tracking.
- Refine SOPs, enforce ITIL best practices, and ensure compliance with security frameworks.
- Act as an escalation point, coordinate with vendors, and report network performance to leadership and clients.
Job Requirements:
- Bachelor’s degree in Computer Science, IT, or related field.
- 7+ years in IT infrastructure/NOC with 3+ years in management.
- MSP environment experience is preferred.
- Experience with firewalls (Palo Alto, Fortinet, Cisco ASA) and networking devices (Cisco, Juniper, Aruba).
- Expertise in network monitoring tools (PRTG, SolarWinds, Zabbix, Nagios, LogicMonitor).
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualization (VMware, Hyper-V).
- Knowledge of RMM tools (ConnectWise, NinjaRMM, Datto, Kaseya).
- Understanding of ITIL framework and SLA management.
Others Information:
For those who have what it takes, please send in resume to:
Consultant: Lara
Tel: 07-2233 228
OUR SERVICE FOR JOB SEEKER IS FREE!
Job Type: Contract
Pay: RM5,000.00 - RM10,000.00 per month
Work Location: In person