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Network Operation Center (NOC) Manager

  • Full Time, onsite
  • Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd
  • Petaling Jaya, Malaysia
RM 5,000 - RM 10,000 / month

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Job Descriptions:

  • Oversee 24/7 NOC operations, monitor client systems, and implement incident management processes to meet SLAs.
  • Manage and mentor NOC engineers across shifts, provide training, and set KPIs to improve team performance.
  • Utilize ticketing systems for workflow and documentation while performing RCA and post-incident reviews.
  • Implement and manage network monitoring tools (NMS), automation systems, and log management for performance tracking.
  • Refine SOPs, enforce ITIL best practices, and ensure compliance with security frameworks.
  • Act as an escalation point, coordinate with vendors, and report network performance to leadership and clients.

Job Requirements:

  • Bachelor’s degree in Computer Science, IT, or related field.
  • 7+ years in IT infrastructure/NOC with 3+ years in management.
  • MSP environment experience is preferred.
  • Experience with firewalls (Palo Alto, Fortinet, Cisco ASA) and networking devices (Cisco, Juniper, Aruba).
  • Expertise in network monitoring tools (PRTG, SolarWinds, Zabbix, Nagios, LogicMonitor).
  • Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualization (VMware, Hyper-V).
  • Knowledge of RMM tools (ConnectWise, NinjaRMM, Datto, Kaseya).
  • Understanding of ITIL framework and SLA management.

Others Information:

For those who have what it takes, please send in resume to:
Consultant: Lara
Tel: 07-2233 228

OUR SERVICE FOR JOB SEEKER IS FREE!

Job Type: Contract

Pay: RM5,000.00 - RM10,000.00 per month

Work Location: In person