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Customer Service (Chinese)- (Day Shift- Mon to Fri)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 4,000 / month

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Key Responsibilities

1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.

2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.

3.Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.

4.Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.

5.Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.

6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

Position: Customer Service (Mandarin speaker)

Job Type: Permanent

Work Locations Available:

1. Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur

2. Ara Damansara, Petaling Jaya

3. Bangsar South, Kuala Lumpur

Shift Time: 9am to 6pm (MYT)

Shift Days: Monday to Friday

Salary: RM 3500- 4000 monthly fixed

Joining Date: ASAP

  • Permanent Job
  • 5 days a week (Mon - Fri)
  • Normal working hours (9am - 6pm)
  • Salary best in the Market