
Customer Service (Chinese)- (Day Shift- Mon to Fri)
Key Responsibilities
1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
3.Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
4.Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
5.Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.
Position: Customer Service (Mandarin speaker)
Job Type: Permanent
Work Locations Available:
1. Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur
2. Ara Damansara, Petaling Jaya
3. Bangsar South, Kuala Lumpur
Shift Time: 9am to 6pm (MYT)
Shift Days: Monday to Friday
Salary: RM 3500- 4000 monthly fixed
Joining Date: ASAP
- Permanent Job
- 5 days a week (Mon - Fri)
- Normal working hours (9am - 6pm)
- Salary best in the Market