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Customer Service Representative

RM 3,850 - RM 3,850 / month

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Role Title: Candidate Care Specialist
Job Type: Permanent with client
Work Mode: WFH

Job Description:

  • Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by company terms and policies.
  • Demonstrate ownership of candidate issues, urgency, and work proactively with internal company groups to resolve issues within the agreed SLAs/SLOs.
  • Identify and report issues causing complaints to improve processes and procedures.
  • Understand current business processes and tools which impact our candidates and work with the necessary owners internally to permanently resolve any defects.
  • Share information and knowledge with other teams and team members to reduce the number of repeated issues.
  • Follow escalation and complaint procedures in order to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues.
  • Utilize appropriate tools to ensure the candidate always receives relevant and accurate information.
  • Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers

Job Types: Full-time, Permanent

Pay: Up to RM3,850.00 per month

Benefits:

  • Health insurance
  • Work from home

Schedule:

  • Monday to Friday
  • Night shift