Business Analyst
RM 6,000 - RM 6,800 / month
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Job Description:
- Build strong partnerships with Clients to understand their personas, business priorities, goals, and operational top-of-mind.
- Experience Design: Develop Ops Plan for Clients that ties to Client goals with operational goals to drive improvement towards Client productivity, profitability, and experience.
- Operational Advisory: Advocate and consult on operational resources; drive process/tool/support model changes that improve the Client experience while promoting Client self-sufficiency and readiness, and helping prioritize in alignment with Cisco priorities.
- Problem Identification and Solution Adoption: Identify and log operational problems (process, policy, & capability) to drive simplification, automation, productivity, and experience; drive awareness and adoption of solutions and enhancements.
- Communication Framework: Inform, educate, and engage Clients on operations processes and changes across commerce and transformation.
- Metrics that Matter: Measure performance through key outcome metrics, review progress through quarterly operational reviews, and utilize data analytics to identify trends, problems, and improvement areas. Create and maintain interactive dashboards and visualizations using tools such as Power BI, Tableau, or Excel to present operational insights, enabling data-driven decisions and performance improvements.
- Minimum 3 years of experience in a Sales Operations, Business Operations, or Strategy role.
- Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations.
- Deep operational knowledge (processes, policies, capabilities, Cisco organization, and x-functional teams' alignment).
- Ability to listen and translate stakeholders' priorities into actions.
- Ability to articulate client sentiments and feedback into actionable insights & problem descriptions.
- Ability to engage at the executive level for regular operational reviews.
- Ability to analyze trends and leverage analytics for problem identification and field problem articulation, using tools like Power BI, Tableau, or Excel for data visualization.
- Experience with dashboard preparation and creating data-driven visualizations to influence decision-making and communicate progress.
- Strong communication, presentation, and relationship skills.
- Accountability for Client/Stakeholder experience and operational performance.
- Ability to manage escalations, including at the executive level.
- Good understanding of Partner/Disti/Customer structure, systems, requirements, and challenges.
- Ability to advise on complex deal operational design, deal ops planning, and assurance.
- Fluency in Japanese is required for this role.
Job Type: Contract
Contract length: 12 months
Pay: RM6,000.00 - RM6,800.00 per month
Benefits:
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
Language:
- Japanese (Preferred)
Work Location: In person