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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Technical Support Specialist (Anti Fraud)

Salary undisclosed
Checking job availability...
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Do you thrive on solving complex technical challenges?

Do you have strong analytical skills and enjoy working in a customer-facing role?

Are you excited to see your work impact diverse IT systems?


If so, we invite you to explore this exciting opportunity at Tungsten Automation!


We’re looking for a proactive, detail-oriented problem solver who is ready to take ownership and drive results.

In return, we offer a competitive salary, excellent working conditions, and opportunities for both national and international career growth.


About the Role

As a Technical Support Engineer, you will play a crucial role in providing expert technical support for our business partners. You'll work closely with Product Development and Professional Services to deliver comprehensive solutions, enhance software functionality, and drive process improvements.

In this role, you will be responsible for delivering telephone and web-based support for Tungsten Automation products, ensuring smooth customer experience and efficient issue resolution.

Your Responsibilities

  • Diagnose, troubleshoot, and resolve customer inquiries via email, phone, remote access, and other support channels.
  • Identify and solve application-related issues, including design and configuration challenges.
  • Clearly communicate complex technical issues to various teams, including Product Management, Software Engineering, Sales, and Quality Assurance.
  • Escalate complex issues to senior engineers or R&D, providing detailed documentation and analysis for resolution.
  • Recreate customer environments to determine the root cause of technical problems.
  • Test and validate software updates, upgrades, and hotfixes to ensure reliability.
  • Maintain and expand our technical knowledge base by creating and updating documentation.
  • Participate in regular team meetings to share insights, best practices, and updates.



Required Skills

Required Skills and Knowledge:

  • Service-Oriented Mindset: A client-first approach with a strong problem-solving attitude.
  • Communication & Collaboration: Excellent interpersonal skills to engage effectively with customers, partners, and internal teams.
  • Technical Expertise: Ability to quickly learn new products and develop in-depth knowledge of their configurations.
  • Customer-Focused Communication: Strong ability to interact professionally with clients and business partners.
  • Problem-Solving: Quick thinking and resourcefulness in troubleshooting and resolving technical issues.
  • Teamwork & Collaboration: Ability to work cross-functionally with various departments to drive successful outcomes.
  • Independence & Initiative: Self-motivated and capable of taking ownership of projects with minimal supervision.
  • Adaptability: Comfortable working in a fast-paced, ever-evolving technical environment.

Preferred Technical Skills:

  • Operating Systems: Windows Server, Linux
  • Databases: SQL Server, Oracle, DB2
  • Web Application Servers: Tomcat, WebSphere

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.




Required Experience

Required Experience:

  • Education: Bachelor's degree in Computer Science, Computer Information Systems, or a related field, or equivalent experience.
  • Industry Experience: Minimum 2 years of relevant technical support experience within the tech industry.

Kofax, Inc. is an Equal Opportunity Employer, M/F/D/V