Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Customer Service Executive

RM 3,000 - RM 4,000 / month
Checking job availability...
Original
Simplified
  • Handle incoming customer inquiries via phone, email, live chat, social media platforms or other communication channels.
  • Provide accurate product/service information, troubleshoot issues, and offer appropriate solutions.
  • Process customer orders, returns, exchanges, and cancellations in a timely manner.
  • Maintain a high level of customer satisfaction through prompt and effective responses.
  • Record and update customer interactions and complaints in the CRM system.
  • Collaborate with other departments, such as sales, technical support, and logistics, to resolve customer issues.
  • Identify and escalate complex or unresolved issues to the appropriate team or supervisor.
  • Follow up with customers to ensure their concerns have been addressed and to gather feedback on their experience.
  • Ensure adherence to company policies, procedures, and service standards.
  • Contribute to the continuous improvement of customer service processes and systems.

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. With a robust B2B booking engine and an established presence, we aim to enhance the travel experience for our partners by providing excellent customer support through various communication channels. We are committed to ensuring that our customers have the best experience while interacting with our platform and services.

This is a full-time on-site role as a Customer Service Executive at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

Job Requirement

  • High school diploma or equivalent (bachelor’s degree preferred).
  • Proven experience in a customer service role, preferably in [industry-specific, e.g., retail, telecommunications, etc.].
  • Strong communication skills in Mandarin, Bahasa Malaysia and English, both verbal and written.
  • Excellent problem-solving and conflict resolution abilities.
  • Proficiency in using customer service software and CRM tools.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Strong attention to detail and accuracy.

  • EPF/SOCSO
  • Annual Company trip (For Confirmed Employees)
  • Group PA insurance (For Confirmed Employees)
  • Yearly Bonus depending on Company performance and reflect to Individual performance
  • Twice performance appraisal review annually to identify room for improvement process
  • Outpatient medical coverage from registered clinics
  • Employee price for travel packages (For Confirmed Employees)
  • Company uniform provided
  • Travelling claims by receipt
  • Monthly training arrangements from Company
  • Exclusive employee HR software applications (leaves, claims, payslips etc)
  • At least once a year Team Building arrangements
  • Monthly / Weekly Company sports & recreations for everyone