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CS SPECIALIST

Salary undisclosed

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We are looking for a Customer Support Specialist to provide exceptional assistance to our users, ensuring a seamless and positive experience on our platform. You will be responsible for handling customer inquiries, troubleshooting issues, and maintaining a user-friendly environment that aligns with our company’s focus on emotional well-being and cultural inclusivity. Key Responsibilities: Provide friendly and empathetic customer support via chat, email, and social media. Troubleshoot and resolve technical issues, guiding users through solutions. Escalate complex technical problems to the development or IT team when necessary. Maintain a deep understanding of our platform, features, and policies. Collect user feedback and collaborate with product and development teams to improve the platform. Ensure customer interactions align with our brand’s values of inclusivity and emotional support. Manage and update customer support documentation, FAQs, and guides. Monitor customer inquiries and proactively identify trends or recurring issues. Assist in creating community engagement strategies to improve user experience. Collaborate with the marketing and social media teams to handle user concerns in public forums professionally.