Warehouse Manager

1. Inventory Management:

• Monitor Stock Levels: Ensure inventory is maintained at optimal levels and that stock is tracked accurately.
• Conduct Stock Audits: Perform regular inventory counts to reconcile physical stock with records and resolve discrepancies.
• Order Replenishment: Coordinate with suppliers to order products as required and ensure timely stock replenishment.
• Implement Inventory Systems: Use Warehouse Management Systems (WMS) to track and manage inventory, ensuring accuracy in data entry.

2. Staff Management and Supervision:

• Manage Warehouse Team: Oversee the recruitment, training, and supervision of warehouse staff, including forklift operators, pickers, packers, and other personnel.
• Develop Schedules: Create shift schedules and allocate tasks to staff based on workload demands and priorities.
• Ensure Productivity: Monitor staff performance, set productivity goals, and implement strategies to optimize efficiency and output.
• Conduct Performance Reviews: Provide feedback, assess staff performance, and identify opportunities for training or development.

3. Order Fulfillment:

• Ensure Accurate Picking and Packing: Oversee the picking, packing, and shipping of orders, ensuring that they are completed accurately and on time.
• Monitor Dispatching: Ensure that orders are dispatched according to customer requirements and that all necessary documentation (e.g., invoices, packing slips) is completed.
• Coordinate with Other Departments: Work closely with the sales, procurement, and shipping departments to ensure that orders are fulfilled efficiently and in line with customer expectations.

4. Warehouse Organization and Maintenance:

• Optimize Space Utilization: Manage the layout of the warehouse to maximize space, improve workflow, and ensure easy access to products.
• Maintain Cleanliness and Order: Ensure that the warehouse is clean, organized, and safe at all times by implementing regular cleaning schedules and maintaining order.
• Maintain Equipment: Oversee the maintenance and operation of warehouse equipment, including forklifts, conveyors, and pallet jacks.

5. Health and Safety Compliance:

• Implement Safety Protocols: Ensure that warehouse operations follow all safety regulations and that staff are properly trained in safe work practices.
• Conduct Safety Inspections: Regularly inspect the warehouse for hazards and take corrective actions to mitigate risks.
• Ensure Compliance with Regulations: Ensure that the warehouse complies with relevant local, state, and national safety laws and environmental standards.

6. Logistics Coordination:

• Manage Shipments and Deliveries: Oversee inbound and outbound shipments, ensuring they are processed on time and delivered accurately.
• Coordinate with Carriers: Work with shipping carriers to schedule deliveries, track shipments, and address any issues with transportation.
• Resolve Delivery Issues: Address problems with deliveries, such as damaged goods or late shipments, and communicate solutions to the appropriate parties.

7. Quality Control:

• Inspect Goods: Ensure that all incoming and outgoing products meet quality standards and that damaged or defective items are handled properly.
• Implement Quality Assurance: Develop and enforce quality control processes to ensure that products are packed, stored, and shipped without damage or defects.
• Handle Returns: Oversee the return of goods, ensuring they are properly processed and restocked or disposed of in accordance with company policy.

8. Budgeting and Cost Control:

• Monitor Operational Costs: Track and manage warehouse-related expenses, including labor, equipment, and supplies.
• Implement Cost-Effective Solutions: Identify opportunities to reduce costs, improve processes, and increase efficiency within the warehouse.
• Prepare Reports: Provide financial reports related to warehouse performance, such as costs, budgets, and savings.

9. Technology Management:

• Utilize Warehouse Management Systems (WMS): Use WMS software to streamline warehouse operations, track inventory, manage orders, and generate reports.
• Train Staff on Technology: Ensure that warehouse staff are trained in the use of technology and equipment to maximize productivity and minimize errors.
• Implement New Technologies: Stay updated on emerging technologies that could improve warehouse efficiency and accuracy, such as automation or robotics.

10. Continuous Improvement:

• Analyze Warehouse Operations: Continuously assess warehouse operations and identify opportunities for improvement in workflows, processes, and systems.
• Implement Process Improvements: Lead initiatives to improve operational efficiency, reduce waste, and enhance productivity.
• Benchmark Performance: Set key performance indicators (KPIs) to measure warehouse performance, such as order accuracy, shipping time, and inventory turnover.

11. Customer Service and Communication:

• Collaborate with Other Departments: Communicate with sales, customer service, and procurement teams to ensure smooth coordination and fulfillment of customer orders.
• Handle Customer Inquiries: Address any customer issues related to warehouse operations, including product availability, shipping delays, or order discrepancies.
• Resolve Complaints: Act as the point of contact for customer complaints related to warehousing issues and work to resolve them quickly and efficiently.

12. Reporting and Documentation:

• Track Warehouse Metrics: Generate and maintain reports on key warehouse metrics, such as stock levels, order fulfillment accuracy, and shipping times.
• Maintain Documentation: Keep accurate records of inventory, shipments, safety inspections, and other operational documents.

13. Leadership and Training:

• Develop Staff Skills: Provide ongoing training to warehouse staff on new procedures, safety regulations, and the use of equipment or software.
• Foster a Positive Work Environment: Create an environment of teamwork, collaboration, and high morale among warehouse staff.

• At least 3–5 years of experience working in warehouse operations, with at least 1–2 years in a managerial role.
• Candidate must possess at least Diploma
• Able to speak in English, Bahasa Malaysia and Mandarin
• Proficiency in using inventory control systems.
• Understanding the flow of goods, shipping, receiving, and distribution processes.

• Staff Purchase
• Training provided
• Vast opportunity for future career development.