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Customer Service Executive

RM 3,500 - RM 4,500 / month

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  • Ensure incidents are logged and updated in the helpdesk ticketing system
  • Learn and achieve good understanding of product features
  • Guide supplier and buyer on portal usage and process.
  • Provide service provisioning and training for supplier
  • To assist buyer and supplier enquiries on business/trading processes.
  • Response to inbound and outbound calls in a professional manner and providing solutions and advise where appropriate.
  • Troubleshoot and resolve suppliers issues within system accessibility.
  • Ensuring service quality level are maintained and all issues is handled in a timely
  • manner.
  • Escalate clients' requests and complaints to appropriate specialists.
  • Update clients about their request and feedbacks status accordingly.
  • Gather clients feedback, identify problem trend and report to supervisor for
  • discussion or service enhancement.
  • Perform other related duties on ad hoc basis.
  • Candidate must possess at least a Diploma in any field.
  • At least 2-3 year(s) of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
  • Preferably Executives specializing in Customer Service or equivalent.
  • Required language(s): Bahasa Malaysia, Mandarin, English
  • Ability to effectively communicate, both written and verbally
  • Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
  • Courteous with strong customer service orientation
  • Knowledge in e-Commerce will be an added advantage.
  • Ability to work as a team member, as well as independently.
  • a team player.
  • Knowledge in usage of Microsoft office

Near LRT Station

Birthday Incentive

2 work times: 9am - 5:30pm OR 10am - 6:30pm