
Customer Service Executive
RM 3,500 - RM 4,500 / month
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- Ensure incidents are logged and updated in the helpdesk ticketing system
- Learn and achieve good understanding of product features
- Guide supplier and buyer on portal usage and process.
- Provide service provisioning and training for supplier
- To assist buyer and supplier enquiries on business/trading processes.
- Response to inbound and outbound calls in a professional manner and providing solutions and advise where appropriate.
- Troubleshoot and resolve suppliers issues within system accessibility.
- Ensuring service quality level are maintained and all issues is handled in a timely
- manner.
- Escalate clients' requests and complaints to appropriate specialists.
- Update clients about their request and feedbacks status accordingly.
- Gather clients feedback, identify problem trend and report to supervisor for
- discussion or service enhancement.
- Perform other related duties on ad hoc basis.
- Candidate must possess at least a Diploma in any field.
- At least 2-3 year(s) of working experience in the related field (Helpdesk or Call-Centre) is an added advantage for this position.
- Preferably Executives specializing in Customer Service or equivalent.
- Required language(s): Bahasa Malaysia, Mandarin, English
- Ability to effectively communicate, both written and verbally
- Ability to focus on a dynamic work environment and thrive while responding to evolving product inquiries.
- Courteous with strong customer service orientation
- Knowledge in e-Commerce will be an added advantage.
- Ability to work as a team member, as well as independently.
- a team player.
- Knowledge in usage of Microsoft office
Near LRT Station
Birthday Incentive
2 work times: 9am - 5:30pm OR 10am - 6:30pm