Customer Service Representative

ROLE OVERVIEW • To ensure business operations run smoothly at redONE Retail Outlets. • Responsible for acting as a liaison between customers and companies. • Assists with orders, billing, account questions, errors, cancellations, and other queries. • Timeliness of successful implementation of initiatives. JOB RESPONSIBILITIES • Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes. • Create engagement and generate revenue growth at the branch. • Compile reports on overall customer satisfaction and complaints to the Superior. • Adequate knowledge of company products, always answerable to questions about the process, and terms of products sold by the company. • Resolve customer complaints or issues as required SLA, and update customers on the outcomes via email or call with recording. • Assure Opening and Closing counters are properly hand-over during operating hours. • Undertake any other ad-hoc duties as assigned. JOB REQUIREMENTS • Candidate must possess of minimum: Higher Secondary School/SPM/"O" Level in any field. At least 1 year of working experience in Customer Service or a related field. • Experience working in a telecommunications (Telco) company is an added advantage. • Strong sense of urgency and ability to prioritize tasks effectively. • Highly organized, with the ability to meet and exceed tight deadlines. • Excellent communication and interpersonal skills. • Active listening skills and a proactive approach to problem-solving. • Proficient in Microsoft Office applications PHYSICAL REQUIREMENTS The candidate must demonstrate the ability to achieve the following: • Meet individual targets set by management. • Effectively handle and manage work-related pressure. • Provide strong leadership, manage, and assign tasks to the team efficiently. • Ensure the division completes daily tasks and adheres to company SLA requirements. • Foster and maintain positive working relationships with internal teams and other departments to expedite processes and initiatives. • Monitor and follow up closely on delayed submissions to minimize discrepancies and ensure timely resolution.