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- Committed and actively in promoting and selling Company product through Whatsapp; - Conduct live streaming sessions on social media platforms; - Attend to customer’s general inquiries, complaints, reviews, feedback at all social media platform included TikTok, Shopee, Instagram, FB, Telegram and Whatsapp; - Reply customer comment, chat and rating on all social media platforms within the time frame; - Responsibilities in all platform including collect database, follow up and do blasting (whatsapp) in a timely and accurate manner; - Listen attentively to customer needs and concerns, suggest the best product based on problems to build rapport with the customer for closing; - Gather customer feedback and share it with teammates; - Involves in reseller and affiliate related programme; - Any other ad-hoc assignments or project as when required by the CEO; - Followed SOP required by the company;