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IT / Engineering Graduates (Mandarin & English)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 4,500 / month

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Essential Functions/Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

    Apply Now! Send your CV!Email: [email protected]: +6010-9638689 or DM us for more details.

Role: IT/ Technical Customer Service

Work Location: NU towers, KL Sentral

Salary: RM 4000- 4500 basic + 300 KPI (Based on experience and interview performance)

Working Hours: Monday- Friday (9am-6pm)

Candidate Profile

  • Atleast Diploma or Degree (IT/ Computer Science/ Engineering)
  • Good English Command (B1 or B2)

  • 5 days per week
  • Medical Insurance
  • Normal Shift