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Banking Customer Service Specialist

RM 3,000 - RM 4,500 / month

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  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked and escalated as required
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
  • ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner by following to processes
  • Fresh graduates Diploma and Degree are also welcome to apply as long as you have good proficiency in either Simplified Mandarin. SPM with experience may apply
  • Salary :Basic (RM2400 - RM3500) + Language allowance (RM500) + KPI (Up to RM400-RM1800 quarterly) + Night shift allowance (Up to RM300)
  • Office location :CP Tower, Petaling Jaya
  • Requirement :- Candidate must be proficiency in English and Simplified Mandarin

After pass probation able to work from home