CONTRUCTION SUPERVISOR

1. Responsible for managing all aspects of collection and delivery, specifically with regard to customer satisfaction 2. To travel locally or outstation, liaise and communicate with intercompany, suppliers and customers either in resolve the shortage, goods damage and other ad-hoc matter to achieve profitable deals and mutual satisfaction 3. Plan and track collection & deliveries of final products according to customer requirements 4. Maintain logs and records of various orders and executed orders and assigning scheduling driver’s according to availabilities and requirements 5. Monitor petrol, TNG usage and Credit Note status. 6. Assist monitor legal of transport such as Vehicles License, Road Tax, Puspakom, JPJ and to oversee and execute all jpj and legal matters regarding company assets (trucks and trailers). 7. To check on driver’s claims, commission and allowance. 8. Coordinate with finance department for any advance/partial/balance payment arrangement for any delivery arrangements. 9. Prepare delivery schedules to logistic teams in a timely and cost-effective manner. 10. In depth analysis market trends for improving accuracy and effective of future forecast. 11. Manage orders volume and assist to plan and purchase company vehicles 12. Responding immediately to customer queries and complaints and notifying them of any delays in the delivery schedule 13. Develop a strategy for decreasing vehicle cost 14. Study market needs & develop new delivery services program. 15. Compile & analyses data of vehicle capacity utilization. 16. To maintain a complete filing & documentation for every truck repair or part replacement. 17. To follow up repairs with in-house workshop and purchaser and assist for quotations truck repairs are properly followed up. 18. To ensure GPS monitoring system is working well at all times; should repairs be required to organize repairs at workshop or designated panel workshop. 19. Supervise for inspection of Trucks application(PUSPAKOM) minimum 2 weeks’ advance from Road Tax expiry. 20. Scheduling planned down-time maintenance of trucks with workshop to ensure sufficient space and reduce overcrowding. 21. To propose to management twice a month on truck driver troubleshooting issues such as; low trip commission trips, troubled trips & low truck efficiency. 22. To organize logistic operations, driver’s education and target by encourage driver's to create the most efficient routes and create reports of driver's effectiveness, ensure all drivers follow all vehicle regulations and laws 23. To be responsible for arranging towing or in-house rescue team to assist truck drivers on unexpected breakdown situations (tyre puncture, malfunction…etc ). 24. Conduct budget reviews and report cost plans to upper management. 25. Ensure that quality, quantity, customer satisfaction, and financial commitments are met 26. Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvements 27. Make recommendations to management for continuously improve service delivery process and identify cost savings opportunities. 27. Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company. 29. Prepare accurate daily planning reports, forecast report, weekly actual deliveries report and monthly defective report and yearly budgeting report to the Top Management 30. Hold safety orientations and regular meetings with new driver on safety procedures. Assist to prepare documentation of safety SOPs, Drivers handbook manual and Actions to undergo for safety procedures in the event, 31. Creating and enforcing policies and practices for operation activities that focus on effectiveness sustainability, and efficiency 32. Making special shipping arrangement as a when necessary 33. To undertake any other duties and responsibilities assigned by Head of Department from time to time. 34. Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution 35. Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service 32. Partner with cross-functional teams to improve proprietary tools and systems 32. Ensure that operational activities remain on time and within budget.