Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service Agent (Digital Banking)

RM 2,400 - RM 3,000 / month
Checking job availability...
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  • Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
  • Providing accurate information and resolving customer issues related to digital banking products and services.
  • Maintaining a high level of product knowledge to effectively support customer need
  • Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
  • To meet the Key Performance Indicator (KPI) monthly.
  • Collaborating with cross-functional teams to improve processes and customer experience.
  • Demonstrating empathy and understanding when dealing with customers.
  • Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
  • Respond to customer inquiries via email in a timely and professional manner.
  • Possess a Diploma or Degree in related fields.
  • Minimum of 1-2 years of customer service experience in a contact center environment.
  • Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
  • Excellent verbal and written communication skills in English is mandatory.
  • The ability to speak in Mandarin will be an added advantage.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
  • Proficient in Microsoft Office and experience working with CRM systems.
  • Familiarity with digital banking products and services.
  • Ability to work flexible hours, including weekends (24/7)
  • Full-Time position: 12 Months Contract
  • Quarterly KPI Allowance: Up to RM 1,800
  • Mandarin Language Allowance: RM 500
  • Overtime : Eligible, based on business needs and requirements
  • Training Completion Incentive: RM400 (classroom & OJT) – 6 weeks

    Working Days: Monday – Sunday (5 working days & 2 rotational off days )

    Working Hours: (7.00 am - 4.00 pm, 9.00am - 6.00pm, 02.00 pm - 11.00pm, 10.30pm - 7.30am)