Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Success Manager Mandarin

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 4,500 - RM 6,000 / month
Checking job availability...
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Key Responsibilities:

1. Efficient Client Support:

• Respond to clients' inquiries via hotline and email, providing accurate information,

guidance, and timely resolutions to their concerns.

• Maintain professionalism and empathy throughout all interactions, demonstrating a

strong commitment to delivering world-class customer service.

2. Complaint Management and Resolution:

• Thoroughly investigate and follow up on customer complaints, coordinating with

relevant internal departments to identify appropriate solutions.

• Proactively escalate issues when necessary, ensuring prompt attention and

resolution to critical matters while keeping clients informed throughout the process

3. Customer Feedback and Advocacy:

• Collect, analyse, and report on customers' opinions, preferences, and pain points,

serving as a vital link between clients and the business.

• Promptly escalate urgent issues and suggest improvement opportunities to senior

management, contributing to continuous enhancement of our products and services.

4. Customer Satisfaction and Loyalty Enhancement:

• Develop and implement strategies aimed at increasing customer satisfaction, such as

personalized engagement initiatives, educational resources, or process

optimizations.

• Cultivate lasting relationships with clients by understanding their evolving needs,

anticipating challenges and proactively offering tailored support and solutions.

5. Providing Value Added Support to Key Account Manager (KAM)

• Develop comprehensive reports that provide a deep dive into client accounts by

identifying key trends, insights and potential growth opportunities

• Monitor client health metrics and proactively raise issues to prevent chur

Education:

  • Bachelor’s degree in business administration, Finance, or a related field

    Experience and Industry Knowledge:

    • A minimum of 3 years of solid experience in customer success, client servicing or account management within the payment services industry
    • Demonstrated understanding of payment processing, online marketplaces, and related regulatory environments
    • Strong organizational skills with the ability to manage multiple priorities and deadlines
    • Performance and Results Orientation:
    • Strong focus on achieving business targets and delivering measurable results through effective customer relationship management.
    • Customer-focused mindset, consistently striving to exceed expectations and drive customer loyalty.
    • Exceptional Communication and Relationship Building Skills:
    • Excellent verbal and written communication abilities in English, with the capacity to convey complex information clearly and concisely.
    • Proficiency in spoken and written Chinese is highly desirable, enabling effective communication with a diverse clientele

  • 5 days working
  • KPI + Shift Allowance
  • Fresh Graduates are welcome to apply.
  • EPF & SOCSO
  • Medical leave
  • Annual leave
  • Rest & relax area