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Customer Service Executive

Salary undisclosed

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Communicate with customers through multiple channels, including phone, email, and chat. Respond to customer inquiries and complaints in a timely and professional manner. Identify and resolve customer issues through active listening and problem-solving. Manage customer accounts and update customer information in the company database. Provide product and service information to customers and recommend solutions. Collaborate with other departments to ensure customer satisfaction and retention. Continuously develop and maintain knowledge of company products and policies. Follow up with customers to ensure resolution of issues and satisfaction with service. Maintain a calm and positive demeanor in challenging customer situations. Strive to exceed customer expectations and provide a memorable customer experience