
Technical Support (English)
Salary undisclosed
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• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. • Evaluate unique or complex installations or configurations and make recommendations for resolution. • Articulate clearly in writing and verbally. • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.