SALES COORDINATOR

Prepare and maintain sales documents, including quotations, proposals, sales reports, and purchase orders Update and manage customer information, sales records, databases to ensure accuracy and accessibility Respond to customer inquiries, process orders, and provide post-sale support to ensure a seamless experience Facilitate clear communication within the sales team and across departments to align on goals and activities Handle order entry in the ERP system, confirm orders, and ensure timely delivery of products or services Track customer interactions and follow up in a timely manner to maintain strong relationships Address customer complaints or issues and escalate them to the appropriate team when necessary Utilize Microsoft Office Suite (Excel, Word, PowerPoint) efficiently for reporting and documentation Other duties as may be assigned