Front Office Manager

Key Roles

· Oversee and direct the entire Front Office Department and to ensure they provide excellent guest service to the highest level and adhere to hotel policies.

· Require to monitors and control over all matters pertaining to Front Office operations, including cashiering, night audit, bell Service, room reservations, room promotions and personnel.

· Direct the formulation and implementation of budgetary plans, pricing and marketing strategies that enables Front Office to achieve its objectives in relation to its products, services, markets, sales and profitability objectives.

· Consistently develop strategies on how to improve hotel’s ratings online.

· Maintain service standards, Standard Operating Policies and Procedures, and hygiene, good conditioned rooms and cleanliness (especially Guest rooms for sale).

· Monitor sales forecasts and competitors on a weekly, monthly, quarterly, annually etc. and initiate timely and proper corrective action to ensure that targets and budgets are met.

· Resolve guest concerns and complaints promptly and efficiently, ensuring a smooth and enjoyable stay for all guests.

· Train and develop front office staff on hotel procedures, guest service techniques, and company policies.

· Communicate effectively with all departments and ensure accurate reports are generated on occupancy and other key metrics.

Requirements:

• Candidate to possess a Degree/Diploma in Hospitality or any relevant field.
• Minimum 2 years' experiences in same or similar role from 5 Star branded hotel or luxury city hotels.
• Strong leadership and teamwork skills
• Pleasant appearance with good interpersonal and communication skills.
• Solid interpersonal skills; able to ascertain and effectively address guest/employee needs.
• Service focused personality is essential, customer related experience an asset.
• Experience or knowledge of Opera Cloud is an added advantage.