Office Administrator

Job Title: Office Administrator Department: Administration Reports To: Office Manager / General Manager Location: Huat Huat Kouping (M) Sdn Bhd, Muar, Johor Employment Type: Full-Time Job Summary: The Office Administrator will be responsible for managing daily office operations, providing administrative support, and ensuring a positive experience for customers who visit the office. This role requires strong organizational skills, attention to detail, and excellent customer service abilities. Key Responsibilities: 1. Office Administration: Manage and organize office operations and procedures. Maintain office supplies inventory and place orders when necessary. Handle incoming and outgoing correspondence (emails, letters, packages). Schedule and coordinate meetings, appointments, and travel arrangements for staff. Maintain and update filing systems (both physical and digital). Assist in preparing reports, presentations, and other documents as needed. 2. Customer Service: Greet and assist customers who visit the office in a friendly and professional manner. Respond to customer inquiries via phone, email, or in person, providing accurate and timely information. Handle customer complaints or issues and escalate them to the appropriate department if necessary. Ensure the reception and waiting area is clean, organized, and welcoming. 3. Financial and Record-Keeping Tasks: Assist with basic bookkeeping tasks, such as processing invoices, expense reports, and petty cash. Maintain accurate records of customer interactions and transactions. Support the preparation of payroll and other financial documents as needed. 4. Communication and Coordination: Act as a point of contact between staff, customers, and external partners. Coordinate with other departments to ensure smooth office operations. Relay important information to staff and management in a timely manner. 5. Miscellaneous Duties: Ensure office equipment (e.g., printers, computers) is functioning properly and arrange for repairs when needed. Assist in organizing company events or meetings. Perform other administrative tasks as assigned by management. Qualifications and Requirements: Education: Diploma or degree in Business Administration, Office Management, or a related field. Experience: 1-2 years of experience in office administration or customer service. Fresh graduates with relevant internships may also be considered. Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Basic knowledge of bookkeeping and financial record-keeping. Attributes: Friendly, approachable, and customer-focused. Detail-oriented and able to work independently. Ability to handle stressful situations with professionalism. Working Conditions: Work is primarily performed in an office environment. May require occasional overtime or weekend work depending on business needs. Benefits: Competitive salary and benefits package. Opportunities for training and career development. A supportive and collaborative work environment.