Epicareer Might not Working Properly
Learn More
B

Customer Service Associate < Up to 4.3k < April Intake

  • Full Time, onsite
  • BRAINHUNTERS WORKFORCE SOLUTIONS SDN. BHD.
  • Kuala Lumpur, Malaysia
RM 3,900 - RM 4,100 / month

Checking job availability...

Original
Simplified

Responsibilities:

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.
  • Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both Existing to Bank and New to Bank client.
  • Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration.
  • Optimise the usage of Diallers and Lead management system to drive greater performance
  • Ensure a full understanding of the risk and control environment in area of responsibility. Work with operations team (where needed) to ensure that client requests are fulfilled. Develop a deep understanding of various products offered and process as relevant. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Support fulfilment of online leads where applicable. E.g. online form drops offs.
  • Apply skills learned via training programs to drive needs-based conversations.
  • Ensure prompt and timely call backs are made to clients as committed.
  • Support deepening and acquisition within personal client segment.
  • Drive adoption of digital offerings as part telesales conversations.
  • Ensure all relevant dispositions and notes are updated in system.
  • Closure and wrap up done as per set standards.

For a quick response, may reach out to me directly at 0179265501 - Jaysha [email protected]

Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM3,900.00 - RM4,100.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Overtime pay

Education:

  • Diploma/Advanced Diploma (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)
  • Bahasa (Preferred)

Work Location: In person