Customer Service Representative | up to 4.1k | April Intake !

Responsibilities:

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct.
• Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both Existing to Bank and New to Bank client.
• Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration.
• Optimise the usage of Diallers and Lead management system to drive greater performance
• Ensure a full understanding of the risk and control environment in area of responsibility. Work with operations team (where needed) to ensure that client requests are fulfilled. Develop a deep understanding of various products offered and process as relevant. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Support fulfilment of online leads where applicable. E.g. online form drops offs.
• Apply skills learned via training programs to drive needs-based conversations.
• Ensure prompt and timely call backs are made to clients as committed.
• Support deepening and acquisition within personal client segment.
• Drive adoption of digital offerings as part telesales conversations.
• Ensure all relevant dispositions and notes are updated in system.
• Closure and wrap up done as per set standards.

Requirements:

• Experienced in customer service, however not more than 3 years
• C1 - C2 english proficiency

For a quick response, may reach out to me directly at 011-16299464 - Sha [email protected]

Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM3,900.00 - RM4,100.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Early shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Overtime pay

Application Question(s):

• Able to attend physical interview next week Tuesday / Thursday ?

Language:

• Mandarin (Preferred)

Work Location: In person