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Customer Service Officer

RM 2,000 - RM 2,800 / month

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Job Descriptions :

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our business operation inside and out so that you can answer questions.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Adhoc duties and requests as required by the company.
  • Customer care channel/platforms involved: CRM Ticketing, Shopee Chat, Lazada Chat, FB Chat, Incoming inquiry via email or phone call and Estore chat

Job requirements :

  • Fresh graduate is encouraged to apply or,
  • At least 1 years working experience, prefer in customer service industry.
  • Minimum Diploma or higher in related field.
  • Fast learner and computer savvy.
  • Action and solution-oriented mindset.
  • Passionate about improving customer experience.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Good communication and presentation skills – verbal and written.
  • Willing to travel, as the office will be located at Caring HQ Petaling Jaya and will be moved to Bandar Bukit Raja 2 in mid 2025.

Interested please whatsapp : 018-5726269 (Azeyati) or email directly to [email protected]

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Application Question(s):

  • Can you start immediately?
  • How much is your current salary?
  • How much is your expected salary?
  • Are you willing to work at Petaling Jaya office and moved to new HQ at Bukit Raja ?

Education:

  • Diploma/Advanced Diploma (Preferred)

Work Location: In person