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Account Manager

  • Full Time, onsite
  • ASIA PACIFIC AIRCRAFT COMPONENT SERVICES (APACS) SDN BHD
  • Shah Alam, Malaysia
RM 10,000 - RM 10,000 / month

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Responsible for an assigned portfolio of customer accounts and contracts and manages the operational performance, revenue and profitability of the assigned accounts towards the customer as well as towards internal stake holders. Ensures contracts are executed as agreed and drives additional business with existing customers.

  • Operationally manage and control the implementation (handover and contract flow down) and execution (operational and financial performance to plan) of all contracts for assigned customers.
  • Ensure clear communication link from assigned customers to operations and other areas of SR Technics to ensure the single customer point of contact.
  • Manage issues database and ensure completion, updating and escalating as required.
  • Define, manage and monitor customer account value flows (contract profitability, revenues, overdue, disputes, risks).
  • Customer and contract profitability reviews where required to analyze risks and opportunities and to define appropriate actions to improve/retain the contract/customer and performance level.
  • Monitoring the Invoicing to secure revenues and to initiate / monitor the value flow after contract handover.
  • Support continuously the issue resolution process for assigned customers.
  • Successfully resolve overdue and disputes according to the targets.
  • 10-20% travel to meet with key customers/stakeholders.
  • To perform any other duties as assigned by the Superior/Management to achieve company goals/objectives.

Job Types: Full-time, Permanent

Pay: From RM10,000.00 per month

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • aviation working: 3 years (Preferred)

Work Location: In person

Expected Start Date: 04/07/2025