IT Intern/IT Technician-Millerz Square-Old Klang Road

IT Intern:

1. Hardware Maintenance & Troubleshooting

· Regular inspection, repair, and issue resolution for IT equipment to minimize downtime and ensure functionality.

2. Software Installation & Network Support

· Installing, updating, and troubleshooting software to ensure systems are secure and functioning efficiently.

· Managing network infrastructure and resolving connectivity issues to ensure a reliable and secure network.

3. User Support & Helpdesk

· Providing technical assistance to users and resolving hardware, software, or network issues promptly.

4. Data Backup & Recovery

· Regular data backups and recovery plans to protect against data loss and ensure business continuity.

5. Audio-Visual (AV) & Classroom/Technology Support

· Managing AV equipment in classrooms, labs, and event spaces to ensure smooth operations for presentations and meetings.

6. Equipment Loan & Inventory Management

· Managing the loaning process for IT equipment to staff or students, ensuring timely return and proper usage.

· Tracking and managing IT assets to control costs, ensure compliance, and plan upgrades.

Requirements:

· Currently pursuing a diploma/degree in Information Technology or a related field.

· Basic understanding of computer hardware, software, and networking concepts.

· Familiarity with operating systems (Windows) and common software applications.

· Strong problem-solving and troubleshooting skills.

· Good communication skills and the ability to interact with staff and users effectively.

· A proactive and self-motivated approach to work with a strong willingness to learn.

· Ability to work independently and as part of a team.

· Previous internship experience or personal projects in IT is a plus but not required.

ICT Technician (Full-time)

Role Summary:

To provide comprehensive services, including troubleshooting, maintenance, configuration, installation, administration, supervision, and support for the college computer system, hardware, software, and ICT equipment. This role also involves troubleshooting audio-visual equipment and other ICT-related devices.

Job Descriptions:

1. Maintenance and Security

· Optimize workflows using ICT tools and systems such as Google Workspace.

· Conduct routine maintenance for optimal performance.

· Ensure security protocols for ICT infrastructure.

2. Configuration and Support

· Configure systems and install software.

· Provide technical support and resolve issues promptly.

3. Management and Oversight

· Manage end-to-end equipment lifecycle.

· Supervise and guide support staff.

· Promptly respond to urgent maintenance or equipment requests, and conduct emergency checks or repairs as needed.

· Maintain optimal conditions for computers, networking, cabling, ICT equipment, and cleanliness in various facilities, including computer labs, auditorium, lecture hall, studios, classrooms etc.

4. Media and Audio-visual Support

· Assist in setting up and troubleshooting multimedia equipment.

· Resolve issues with audio-visual equipment for seamless activities.

5. Equipment Loan and Asset Management

· Maintain and update records of equipment maintenance, repairs, and warranties.

· Keep track of inventory for supplies and equipment.

6. Documentation and Collaboration

· Maintain accurate records of troubleshooting and configurations.

· Collaborate with internal teams and external suppliers.

7. Communication and Updates

· Provide clear technical updates and reports.

· Collaborate with internal teams and suppliers to address ICT concerns.

· Oversee daily equipment loans.

· Manage a comprehensive inventory of software and hardware.

· Research and compare prices for ICT equipment, software, or services, and provide detailed cost analysis to the head for informed decision-making.

Requirements:

· Possess at least a Diploma in IT or any related field.

· At least 1-2 years of working experience in related field.

· Able to work in high pressure situations with timely execution and meet tight deadlines.

· Ensure team-work spirit to achieve goals aligned with the department and Company.

· Respond quickly and positively to changing environment.

• A meticulous, detailed, a team player and good in communication skills

Job Types: Full-time, Permanent, Fresh graduate, Student job

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Early shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)
• English (Preferred)

Work Location: In person