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Customer Experience Intern

RM 900 - RM 1,000 / month

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At Verdant Solar, we see interns as part of our core team! You are empowered to initiate projects and experiment with your wildest ideas with one end goal: speed up our operational processes.

We are currently looking for go-getters to join our team to help us with:

  • Fielding Inbound Inquiries: Handle customer inquiries professionally through various channels, provide information, and route queries as needed.
  • Resolving After-Sales Issues: Take ownership of customer concerns, investigate, collaborate for solutions, and maintain communication for issue resolution.
  • Activating Solar PV Systems: Oversee system activation, quality checks, and customer instructions for smooth operations.
  • Collecting Feedback from Customers: Proactively gather and analyze customer feedback and contribute to improving products and services.
  • Assist in Documenting SOPs: Collaborate to create and update standard operating procedures, focusing on clarity and compliance.
  • Prepare and Generate Solar System Performance Reports: Create timely and detailed performance reports, analyze data, and present findings effectively.
  • Assist in Ensuring Internal SOPs are Up-to-Date: Participate in reviewing and updating internal procedures, emphasizing customer-centric approaches.

Interns in Verdant Solar hold real responsibilities. Our desire is to advance you as a full-timer should you have proven your capabilities during your time with us. Start your fulfilling internship journey with us now!

What will I get?

  • Interns experience work-life balance too! Get lucrative monthly allowance, annual leaves, medical leaves, transport allowance and many more!
  • Experience our speedy consulting process of a solar installation!
  • Champion innovative initiatives to smoothen consulting activities.
  • Experience the culture of a future-thinking and people-loving company

Job Type: Internship
Contract length: 3 months

Pay: RM900.00 - RM1,000.00 per month

Benefits:

  • Flexible schedule
  • Opportunities for promotion
  • Professional development
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Ara Damansara: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)

Expected Start Date: 04/02/2025